What to do When the Municipality is Called for a Reference Check?
Establishing Reference Release Policies: Protecting Municipalities and Employee Records
The municipality should have a policy specifying who in the organization can give employment references and what information can be released on employees. When a reference request is received, the municipality should verify who is calling and only provide facts that are supported by the employee’s personnel file. It is also good practice for the municipality to maintain records in the individual personnel files documenting who contacted the city or town for the reference, what questions were asked and that they were answered.